1. General Overview Customer satisfaction is our highest priority at vck18sports. The following guidelines explain your statutory rights and our operational steps for product returns, order cancellations, and refunds in compliance with UK trade and consumer regulations.
2. Statutory 14-Day Cancellation Right Pursuant to the Consumer Contracts Regulations 2013:
- You hold the legal right to cancel your purchase within 14 calendar days of taking physical delivery.
- Notification of cancellation must be sent to us in writing (written email confirmation is sufficient).
- The physical merchandise must be dispatched back to our facility within 14 days of your formal cancellation request.
3. Eligibility Standards for Returns To receive approval for a return, products must meet the following criteria:
- Merchandise must remain unworn, unwashed, and secured within its original factory packaging.
- All original labels, price tags, and supplementary accessories must be attached and undamaged.
- Items must be in a pristine, fully resalable state.
4. Excluded and Non-Refundable Products Excluding instances involving genuine manufacturing defects, the following products cannot be returned:
- Personalised, bespoke, or custom-built equipment.
- Cricket bats that have been used or played with.
- Protective equipment, padding, or sports clothing that has been worn.
- Any item displaying signs of wear, physical damage, or customer alteration.
5. Refund Processing Details
- Approved reimbursements will be issued within 14 days of our team receiving and inspecting the returned merchandise.
- All funds are issued directly to the original payment source utilized during checkout.
- Outward standard delivery fees may be refunded where applicable by law.
Orders Qualified for Free Delivery If your purchase qualified for complimentary shipping at checkout:
- Our actual out-of-pocket carriage fee incurred to dispatch the package will be subtracted from your final refund total.
- This deduction accounts for the baseline fulfillment and courier charges already spent to transport your items.
Return Shipping Expenses
- Return postage fees are strictly the customer’s financial responsibility unless the delivered item is defective or damaged.
- We strongly advise utilizing a tracked courier service with signature confirmation.
6. Defective or Damaged Merchandise Should your merchandise arrive defective:
- Notify us within 14 days of receipt to claim a complete refund or an item replacement.
- Beyond the initial 14-day window, you may qualify for a product repair, replacement, or partial store credit/refund under UK law.
- Issues resulting from accidental damage, improper maintenance, misapplication, or expected wear and tear will not qualify as defects.
7. Exchange Policy We do not manage direct product exchanges. If you require a different item or size, please initiate a standard return for a refund and submit a separate purchase order on our website.
8. Initiating a Return To start the return procedure, email our support team at support@vck18sports.com with the following information:
- Your unique order reference number
- The specific item(s) you intend to send back
- The reason for your request
- Clear digital photos (if claiming a fault or physical damage)
Our team will review your email and issue specific address instructions and dispatch details.
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